Handling Returns
Since our Marketplace includes a variety of wholesalers, each vendor has their own return policy. You can review these policies by navigating to the Supplier Return Policy page.
If you need to request a return, please contact your representative to initiate the process.
Most returns begin with a Return Authorization issued by the vendor. The approval and handling of the return will depend on the reason for the request.
Most cases will be handled as follows:
Vendor Error (e.g., incorrect item shipped, damaged product):
The vendor will typically cover return shipping by providing a prepaid label. Once the product is received, they will issue either a full refund or an account credit.Customer-Initiated Returns (e.g., incorrect strength ordered, patient no longer needs the product):
In these cases, the vendor may still authorize the return, but the customer will be responsible for the return shipping costs. Once the product is received, they will issue either a full refund or an account credit.Important: If you are returning a product, always keep a copy of your tracking receipt. This ensures you have proof of shipment in case the package is delayed or lost by the carrier.
No matter the reason, we’re here to help. Please reach out to us so we can assist you every step of the way. Our goal is to make the process as smooth and satisfactory as possible.